Terms and conditions
Urban Gardeners Southeast London
The terms and conditions outlined here delineate the rights, obligations, and duties of all participants in this Agreement. "You" or "“your" refers to the Customer, while "we," "us," or "our" indicates Urban Gardeners Southeast London. "Teams" or "providers" are the subcontractors who perform the gardening services. These terms and conditions are subject to modification with prior written notice. Please carefully review our cancellation policy detailed in Clause 4 of these Terms and Conditions.
1. Introduction
1.1 Please ensure that the details in these Terms and the Order Confirmation are correct before committing to the contract. If you identify any errors, request confirmation of changes in writing from us, as we only accept responsibility for written representations and statements.
1.2 We kindly request that you respond to this email (office@urbangardeners.co.uk) to confirm that you have read and accepted our Terms and Conditions, and that the booking details are accurate. If we do not receive a response, we will assume acceptance of the terms and correctness of the details
2. Bookings and Confirmation
2.1 You must provide a detailed and accurate description of your garden at the time of booking. Urban Gardeners Southeast London reserves the right to adjust the quote and charge for any additional necessary work.
2.2 Providing incomplete, incorrect, or inaccurate information may lead to the cancellation of the Order or an additional fee to cover the requisite extra work.
2.3 Access to property: Ensure access to your property by providing a set of keys in advance or arranging someone to be present on the day of service.
2.4 Confirmation of a job reserves a slot for service performance. Please note that the confirmed time is an estimate and may be affected by factors such as traffic, weather conditions, or other unforeseen events.
2.5 Parking arrangements are your responsibility. You may need to obtain a parking permit from your local council. Any incurred parking fees or fines during the service period are payable by you.
2.6 Additional charges may apply, including a congestion charge of £15.
3. Pricing and Payment:
3.1 Prices are based on the provided pictures and information. Amendments to the quote/order confirmation may occur if necessary.
3.2 Payment for services rendered by Urban Gardeners Southeast London is due in cash or via card reader (1,7% transaction fee) at the service's completion.
3.3 Our pricing strategy includes a minimum charge for each service:
(a) A minimum of two hours at £135 for the first session, with subsequent hours charged at £60 per hour for two gardeners. If the job duration is shorter than estimated, charges will apply for the actual time spent.
(b)The green waste generated from the job will be with a charge of £40 per bulk bag of 1200l or £10 per bag of 150l. Disposal of additional rubbish not accrued during the service, or customer-provided bags involves extra charges.
(c) Jet washing starts at a minimum 30 sqm call out charge of £105, with larger areas charged additionally £3.50 per sqm
(d) Landscaping costs vary by project, requiring a deposit of 70% at 15 days before commencement, which is non-refundable if the cancellation occurs within three days of the start date. Once the job is completed, the outstanding invoice must be paid within 3 days after invoicing.
4. Services Limitations:
4.1 Service may be declined if the presence of hazardous plants like Japanese knotweed is not disclosed beforehand.
4.2 Service may be declined in disrespectful behaviour toward our teams.
4.3 Weather condition: Our ability to provide certain services may be affected by adverse weather conditions such as a heavy rain, snowstorm, or extreme heat. In such cases, we reserve the rights to reschedule or modify the services as necessary.
4.4 Soil and Site Condition: The success of certain gardening and landscaping services may depend on the condition of the soil and site. We cannot guarantee the outcomes or results in cases where the soil quality, drainage, or other site – specific factors are not conductive to the desired outcome.
4.5 Maintenance and Care: It is the responsibility of the client to provide ongoing maintenance and care for the gardeners and landscapes we create. We can provide guidance and recommendations, but we are not responsible for the long-term care and maintenance of the plants, turf, decking, fence, artificial grass, and features. 4.6 Weather-Related Damages: Our gardening and landscaping services are subject to the unpredictable nature of weather conditions. We do not assume responsibility for any damages that may occur because of severe weather events, including but not limited to storms, hurricanes, or other natural discases.
This includes damages of plants, strictures, or any other elements of the garden or landscape.
5. Delays:
5.1 We aim for punctuality; however, we are not liable for delays caused by factors beyond our control.
6. Rescheduling and Cancellation:
6.1 A fee applies for rescheduling or cancelling within 24 hours of the appointment.
6.2 Cancellation upon team arrival incurs a £35 fee.
6.3 Service may be stopped or cancelled due to adverse weather conditions.
6.4 We reserve the right to refuse service if our staff are threatened or abused.
7. Service Requirements:
7.1 Adequate lighting and water availability are necessary for service provision.
7.2 Health or safety threats to our teams may result in appointment cancellation without liability for related charges.
7.3 Presence at the service completion for inspection and signoff is required; absence deems acceptance of the work quality.
8. Subcontracting:
8.1 We may subcontract the work while maintaining agreement conditions.
9. Liability:
9.1 Liability for loss or damage lies with the subcontractors performing the work.
9.2 Claims for negligence or contractual breaches are limited to the cost of repairing or replacing the affected property.
10. Claim Time Limit:
10.1 Claims must be filed within seven days of service completion, supported by a formal complaint letter and relevant photographs on office@urbangardeners.co.uk
All services are governed by Urban Gardeners Southeast London' TERMS & CONDITIONS.
